SeiSei AI Refund Policy

Effective date: 2026-08-18

Overview

SeiSei AI provides digital AI image and video generation services. Credits are delivered for immediate use, so refunds are limited and are reviewed under this policy and applicable consumer law.

Eligible purchase refunds

You may request a review within 10 days of the purchase when the paid credits from that purchase are unused and you provide enough information to verify the transaction. If approved, an unused purchase may receive a full refund. When some paid credits were used, we may calculate a partial refund from the remaining unused portion.

Refunds are not guaranteed solely because an output did not meet a subjective quality expectation.

Not eligible

We generally do not refund used, expired, free, bonus, promotional, or check-in credits; purchases made more than 10 days ago; purchases associated with fraud, abuse, a terms violation, or a payment dispute; or any amount already refunded. These limits do not remove rights that cannot legally be waived.

Subscriptions and cancellation

You may cancel a subscription through the available billing controls. Cancellation stops future renewal, but does not automatically refund the current period or restore consumed credits. Unless required by law, access continues until the paid period ends.

Failed generations

When a generation fails because of a platform or provider error, the credits consumed by that failed task may be returned automatically. Prompt choice, a policy rejection, user error, or an output that is different from your preference does not by itself qualify as a failed-task credit refund.

How to request a refund

Email support@seiseiai.io with the subject “Refund request” and include:

• The email address on your SeiSei AI account.
• The order or transaction ID and purchase date, if available.
• The reason for the request.

We normally respond within 1–2 business days. Approved refunds are sent to the original payment method; your payment provider may need additional time to post the funds. Any credits covered by an approved refund may be removed from your account.

Policy changes and contact

We may update this policy by changing the effective date on this page. Questions about a refund should be sent to support@seiseiai.io.